Gem Splendor Jewel – Sales Policy

Effective Date: November 19, 2024

At Gem Splendor Jewel, we are committed to providing you with the highest quality jewelry and an exceptional shopping experience. By making a purchase from our store, you agree to the following sales policy. Please read it carefully to understand the terms and conditions related to your purchase.

1. Product Information

  • Accuracy of Descriptions: We strive to ensure that all product descriptions, images, and information on our website are accurate. However, we do not guarantee that descriptions are error-free or complete. Product colors and appearance may vary slightly due to lighting, display settings, and individual monitor characteristics.
  • Product Availability: All products are subject to availability. While we make every effort to ensure stock levels are accurate, there may be instances where products are out of stock or discontinued. We will notify you if an item is unavailable after you place your order.

2. Placing an Order

  • Order Process: To place an order, select the product(s) you wish to purchase and follow the checkout process. You will be asked to provide your billing and shipping information and payment details. After submitting your order, you will receive an order confirmation email with your order details.
  • Order Acceptance: Please note that submitting an order does not constitute acceptance of the order. Your order will be considered accepted once we process and ship it. We reserve the right to cancel any order at our discretion, including but not limited to, pricing errors or issues with the payment method.

3. Pricing and Payment

  • Pricing: All prices are listed in U.S. Dollars (USD) and are subject to change without prior notice. The price displayed at checkout is the final price you will pay, which includes any applicable taxes and shipping costs.
  • Sales Tax: Sales tax will be applied to orders where applicable, depending on the delivery location.
  • Payment Methods: We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment systems.
  • Security: All transactions are processed through secure payment gateways to ensure your payment information is protected.

4. Order Confirmation and Shipping

  • Order Confirmation: After placing an order, you will receive an email confirmation with your order details. This is a confirmation that we have received your order, not that it has been shipped.
  • Processing Time: Orders are processed within 2-3 business days from the time of purchase. Please note that processing time may be longer during peak seasons or due to unforeseen circumstances.
  • Shipping: We offer a range of shipping options including standard and expedited shipping. Shipping costs are calculated at checkout based on the delivery address and shipping method selected.
    • Domestic Shipping: For orders within the U.S., estimated delivery times range from 3 to 7 business days, depending on the shipping method chosen.
    • International Shipping: For international orders, delivery times may vary depending on your location and customs processing. Please note that international orders may incur additional customs duties and taxes, which are the responsibility of the customer.

5. Returns and Exchanges

  • Return Window: You may return unused and unworn items within 14 calendar days of receiving your order. All returned items must be in their original condition with tags and packaging intact.
  • Non-Returnable Items: The following items cannot be returned:
    • Customized or personalized items
    • Sale or clearance items
    • Gift cards
    • Items that have been worn, altered, or damaged after delivery
  • Return Process: To initiate a return, please contact our customer service team at info@gemsplendorjewel.com within 14 days of receiving your order. We will provide you with a Return Merchandise Authorization (RMA) and instructions for returning your item.
  • Refunds: Once your return is processed and accepted, a refund will be issued to your original payment method within 5-7 business days. Please note that shipping fees are non-refundable.

6. Exchanges

  • Exchange Policy: If you wish to exchange an item for a different size, style, or product, you must return the item for a refund and place a new order for the desired product. If the exchange involves a product of higher value, you will be required to pay the price difference.
  • Exchanges for Defective Items: If the item is defective or was sent in error, we will cover the return shipping costs and offer an exchange or refund.

7. Damaged or Defective Items

  • Defective Items: If your product arrives damaged or defective, please contact us immediately at info@gemsplendorjewel.com. Provide your order number, a description of the issue, and photos of the damaged item. We will arrange for a replacement or issue a full refund, including return shipping costs.
  • Incorrect Items: If you receive an incorrect item, please notify us within 7 days of receiving your order. We will arrange for a return and send the correct item at no additional charge.

8. Order Cancellations

  • You may cancel your order if it has not yet been processed or shipped. To cancel, contact us at info@gemsplendorjewel.com as soon as possible. Once an order has been shipped, it cannot be canceled, but you can return the item under our standard return policy.

9. Customer Service

If you have any questions about your order or our policies, our customer service team is here to help. You can reach us through:

  • Email: info@gemsplendorjewel.com
  • Phone: (301) 654-6876
  • Mailing Address:
    3102 Brooklawn Ter
    Chevy Chase, Maryland(MD), 20815

10. Limitation of Liability

Gem Splendor Jewel shall not be held liable for any damages, loss, or injury resulting from the use of our products or website. Our total liability to you for any claims arising from these terms shall be limited to the amount you paid for the product.

11. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. All changes will be posted on our website, and the Effective Date will be updated accordingly. We encourage you to review this policy periodically.

Thank you for choosing Gem Splendor Jewel! We are committed to offering you beautiful jewelry and a seamless shopping experience.