Gem Splendor Jewel – Privacy Policy

Effective Date: November 19, 2024

At Gem Splendor Jewel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the data we collect from you when you visit our website, make a purchase, or interact with us. By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information from you when you visit our website, create an account, make a purchase, or interact with us in any way. The types of information we collect include:

  • Personal Identification Information:

    • Name
    • Email address
    • Shipping address
    • Billing address
    • Phone number
    • Payment information (credit/debit card details, PayPal, etc.)

  • Non-Personal Identification Information:

    • IP address
    • Browser type
    • Device type
    • Operating system
    • Referral source
    • Date and time of visit
    • Pages visited
    • Interaction with website features

  • Cookies and Tracking Technologies:
    We use cookies, web beacons, and similar technologies to collect non-personal information about how you use our website. This helps us analyze and improve the functionality and performance of our site. You can manage your cookie preferences in your browser settings.

2. How We Use Your Information

We use the information we collect from you in the following ways:

  • To Process Orders:
    Your personal information, such as billing and shipping details, is used to process and fulfill your orders. This includes verifying payment information and shipping your products.

  • To Improve Our Services:
    We may use your information to personalize your shopping experience, improve our website’s functionality, and provide better customer service.

  • To Communicate with You:
    We may send you order updates, marketing emails, and promotional offers if you have opted in to receive such communications. You can opt out of marketing emails at any time by clicking the unsubscribe link in the email.

  • To Improve Security:
    We may use your information to detect and prevent fraudulent activity, unauthorized transactions, or violations of our Terms and Conditions.

  • Legal Compliance:
    We may use or disclose your information if required by law, in response to legal processes, or to protect our legal rights.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers and partners who assist us in operating our website, conducting business, or servicing you, including:

  • Payment Processors:
    We use third-party payment processors (such as PayPal or credit card companies) to process payments. These providers may collect personal and payment information to complete your transaction.

  • Shipping and Delivery:
    We share your shipping address and contact details with carriers (e.g., USPS, FedEx, or UPS) to deliver your orders.

  • Service Providers:
    We may share information with trusted service providers who help us with website hosting, data analysis, customer service, email marketing, and other business functions. These third parties are obligated to keep your information confidential and are not permitted to use your information for any purpose other than to assist us in providing our services.

  • Legal Compliance:
    We may disclose your information to comply with legal requirements, enforce our policies, or protect our rights, property, and safety, as well as those of our customers or others.

4. Data Security

We take reasonable precautions to protect your personal information. We use secure server technology (SSL encryption) to transmit your payment and sensitive data. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the right to access, update, or delete your personal information. You can do this by logging into your account on our website or by contacting us at info@gemsplendorjewel.com.

  • Access and Correction:
    You may review and update your personal information by logging into your account or contacting us.

  • Data Deletion:
    You may request that we delete your account and personal data by contacting us. Please note that we may need to retain certain information for legal or accounting purposes.

  • Opt-Out of Marketing Communications:
    You can opt-out of receiving marketing emails by clicking the “unsubscribe” link at the bottom of any promotional email or by contacting us directly.

  • Cookies and Tracking:
    You can manage your cookie preferences by adjusting your browser settings to block or delete cookies. However, blocking cookies may impact your ability to use certain features of our website.

6. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information from our records.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy does not apply to such third-party sites, and we encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update the policy, we will revise the Effective Date at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: info@gemsplendorjewel.com
  • Phone: (301) 654-6876
  • Mailing Address:
    3102 Brooklawn Ter
    Chevy Chase, Maryland(MD), 20815

Thank you for shopping with Gem Splendor Jewel! We are committed to safeguarding your personal data and providing a secure and enjoyable shopping experience.