Gem Splendor Jewel – Refund and Returns Policy

Effective Date: November 19, 2024

At Gem Splendor Jewel, customer satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we offer a straightforward return and refund process. Please review our Refund and Returns Policy below to understand the guidelines and process for returns and exchanges.

1. Return Eligibility

  • Return Window: We accept returns of unused and unworn jewelry within 14 calendar days of receipt of your order.
  • Condition of Returned Items: To qualify for a return, the item(s) must be in original condition, with all packaging, tags, and any included accessories. Items that show signs of wear, alteration, or damage after delivery will not be accepted.
  • Non-Returnable Items: The following items are non-returnable:
    • Customized or personalized jewelry (e.g., engraved or resized items)
    • Sale, discounted, or clearance items
    • Gift cards
    • Items that have been worn, altered, or damaged after delivery
  • International Returns: We accept returns from international customers, but you will be responsible for return shipping costs and any customs duties or taxes.

2. Return Process

  • Request a Return: To initiate a return, please contact our customer service team within 14 days of receiving your order. You can reach us at info@gemsplendorjewel.com or by calling (301) 654-6876. When requesting a return, please provide your order number and the reason for the return.
  • Return Merchandise Authorization (RMA): Once your return request is approved, we will send you a Return Merchandise Authorization (RMA) number and instructions on how to send your item(s) back.
  • Return Shipping: You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
  • Packaging: Please pack the item securely in its original packaging (if available) to ensure it arrives back to us in good condition.

3. Refund Process

  • Processing Your Refund: Once we receive your returned item(s) and inspect them, we will process your refund. Refunds will be issued to the original payment method used at checkout. The processing time for refunds is typically 5-7 business days after we receive the returned item.
  • Refund Method: Refunds will be credited to the original credit card, debit card, or PayPal account used for the purchase. Please allow additional time for the refund to appear on your statement, depending on your bank or payment processor.
  • Shipping Fees: Please note that shipping fees (including return shipping costs) are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items).

4. Exchanges

  • Exchange Process: If you wish to exchange an item for a different size, style, or color, you must first return the original item according to our return policy and then place a new order for the desired item.
  • Exchanges for Defective or Incorrect Items: If the item you received is defective or incorrect, we will cover the return shipping costs and send you a replacement item at no extra charge.

5. Damaged or Defective Items

  • Defective or Incorrect Items: If you receive a damaged or defective item, please contact us immediately at info@gemsplendorjewel.com with the following information:
    • Your order number
    • Photos of the defective or damaged item(s)
    • A description of the issue

We will arrange for a free return shipping label and either a replacement or full refund, depending on your preference and item availability.

  • Delivery Issues: If your order is missing or was incorrectly delivered (e.g., the wrong item was shipped), please contact us within 7 days of receiving the package. We will work with you to resolve the issue as quickly as possible.

6. Gift Returns

  • Gift Returns: If you received an item as a gift and wish to return or exchange it, please contact us at info@gemsplendorjewel.com. We will process the return and issue a refund in the form of a store credit for the value of the returned item(s), or we can arrange for an exchange.

7. Order Cancellations

  • Order Cancellation: You can cancel your order before it has been processed or shipped. To cancel, contact us as soon as possible by emailing info@gemsplendorjewel.com or calling (301) 654-6876.
  • Once an order has been shipped, it cannot be canceled, but you can return the item after it arrives using our standard return process.

8. Restocking Fee

  • We do not charge a restocking fee for returns unless the item is returned in an altered or used condition. If the item is damaged or shows signs of use, a restocking fee may be applied, or the return may be denied.

9. Return Exceptions

We understand that there may be exceptional circumstances under which returns and exchanges may be necessary. If you have any concerns or questions about your purchase, please contact us, and we will do our best to accommodate your request in line with our policies.

10. Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please contact us:

  • Email: info@gemsplendorjewel.com
  • Phone: (301) 654-6876
  • Mailing Address:
    3102 Brooklawn Ter
    Chevy Chase, Maryland(MD), 20815

Thank you for shopping with Gem Splendor Jewel! We hope you are completely satisfied with your purchase. If not, we’re here to make it right through our easy returns and refund process.