Gem Splendor Jewel – Terms and Conditions

Effective Date: November 19, 2024

By accessing or using the website www.gemsplendorjewel.com (the “Site”) and placing an order with Gem Splendor Jewel, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of the Site, purchases, and services provided by Gem Splendor Jewel. If you do not agree with these terms, please do not use the Site or make a purchase.

1. General Terms

  • Acceptance of Terms: By using the Site, you acknowledge and agree to the terms and conditions outlined here. You agree to comply with all applicable laws and regulations.
  • Modifications: Gem Splendor Jewel reserves the right to modify, update, or change these Terms and Conditions at any time. All changes will be posted on the Site with the updated Effective Date. It is your responsibility to review these terms periodically.

2. Account Registration

  • Account Creation: To place an order, you may be required to create an account. You agree to provide accurate, current, and complete information when creating your account and to update it as necessary.
  • Security: You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Product Information

  • Product Availability: All products on the Site are subject to availability. While we make every effort to maintain accurate stock levels, items may go out of stock without notice. If we cannot fulfill your order, we will inform you promptly.
  • Accuracy of Information: We strive to provide accurate descriptions and images of the products listed on the Site. However, we do not guarantee that product images, descriptions, and prices are error-free. The appearance of products may vary depending on your device’s display settings.

4. Pricing and Payment

  • Pricing: All prices are listed in U.S. Dollars (USD) unless stated otherwise. We reserve the right to change product prices at any time, but the price applicable to your order will be the price at the time of checkout.
  • Payment: We accept payments through credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Payment will be processed at the time of order confirmation.
  • Sales Tax: Sales tax may be applied to your order depending on your shipping address. The applicable tax will be calculated at checkout.

5. Order Process

  • Placing an Order: By placing an order on the Site, you are making an offer to purchase products, which is subject to acceptance by Gem Splendor Jewel. We will send you an order confirmation email to acknowledge receipt of your order. However, this does not guarantee that the order has been accepted.
  • Order Confirmation: After your order is placed, you will receive an email confirming that we have received your order. This email serves as an acknowledgment, not an acceptance of your order. Your order is only accepted once it is processed and shipped.
  • Order Cancellation: You may cancel your order before it has been shipped by contacting us at info@gemsplendorjewel.com. Once an order has been shipped, it cannot be canceled but may be returned as per our Refund and Returns Policy.

6. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, including standard and expedited shipping. Shipping fees are calculated at checkout and vary depending on the delivery location and shipping method selected.
  • Shipping Times: We aim to process and ship orders within 2-3 business days from the order date. Delivery times vary depending on your location and shipping method. International orders may take longer due to customs procedures.
  • Risk of Loss: All orders are shipped at your risk. However, we take all reasonable precautions to ensure that your products are securely packaged and shipped to prevent damage during transit.

7. Returns and Refunds

  • Return Policy: Please refer to our Refund and Returns Policy for detailed instructions on how to return products. Items must be returned within 14 calendar days of receipt and in their original condition to qualify for a refund.
  • Refund Process: Refunds will be processed according to our Refund and Returns Policy. Refunds are typically issued to the original payment method used for the purchase.

8. Product Warranty and Limitation of Liability

  • Warranty: We offer a limited warranty on certain products, which covers defects in material or craftsmanship. This warranty does not cover damage resulting from misuse, accidents, or normal wear and tear.
  • Limitation of Liability: Gem Splendor Jewel’s liability for any claim related to the use of the Site or products purchased is limited to the amount you paid for the product. We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products.

9. Intellectual Property

  • Ownership: All content on the Site, including logos, trademarks, images, text, graphics, and design, is the property of Gem Splendor Jewel and is protected by intellectual property laws.
  • Use of Content: You may not use, copy, modify, distribute, or reproduce any content from the Site without our express written consent.

10. Privacy and Data Protection

  • Privacy Policy: By using the Site and placing an order, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal information. For more details, please read our full Privacy Policy.

11. Prohibited Activities

You agree not to:

  • Use the Site for any unlawful purpose or to engage in activities that violate applicable laws.
  • Use the Site in a manner that could damage, disable, overburden, or impair the functionality of the Site.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
  • Attempt to gain unauthorized access to the Site, other accounts, or systems.

12. Governing Law and Dispute Resolution

  • Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of the state of New York, USA, without regard to its conflict of laws principles.
  • Dispute Resolution: Any disputes arising from or relating to these Terms and Conditions will be resolved through binding arbitration under the rules of the American Arbitration Association (AAA), with the location of arbitration in New York, USA.

13. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of law, the remaining provisions will remain in full force and effect.

14. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

  • Email: info@gemsplendorjewel.com
  • Phone: (301) 654-6876
  • Mailing Address:
    3102 Brooklawn Ter
    Chevy Chase, Maryland(MD), 20815

Thank you for shopping with Gem Splendor Jewel! We hope you enjoy our beautiful collection of jewelry.